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MTN MOMO AFRICA | Africa’s first artificial intelligence service for Mobile Money 2020

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MTN Introduce Africa’s first Mobile Money (MTN MOMO IN AFRICAN’S)

MTN Group Limited, formerly M-Cell, is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN INTRODUCE “MTN MOMO IN AFRICA”

MTN Africa’s first artificial intelligence service for Mobile Money | MTN MOMO 2020


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MTN Africa’s first Mobile Money (MTN MOMO)

MTN African’s Momo

The MTN Group is proudly to announce the launch of Africa’s first Mobile Money (MoMo) artificial intelligence service or “chatbot”. The chatbot went live in Ivory coast in May and will be rolled out across MTN’s MoMo footprint in the next few months.

The artificial intelligence mobile money “assistant” enables customers to engage with MTN’s MoMo services, including payments, on various social media platforms such as WhatsApp and Facebook Messenger, and via SMS.

The service will also be included over time, in MTN’s own newly released advanced instant messaging service “Ayoba”.


The chatbot is an artificial intelligence guide that assists users to navigate MTN’s MoMo services and provide other useful information.

This innovation leverages messaging and artificial intelligence to drive customer engagement and enhance their MTN MoMo experience.


Commenting on the launch, MTN Group President and CEO, Rob Shuter said, “We are passionate about bringing the power of our mobile money solutions to more than 60 million customers across Africa over the next few years.

Harnessing modern technologies like artificial intelligence can improve in scale, how MTN interacts with customers, enabling them to reach us anytime and anywhere, through a variety of channels including social networks and messaging applications.


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We can also harness the power of artificial intelligence to provide our customers with the right answers to their questions at the right time.”

Shuter added, “We are committed to improving financial inclusion with a range of solutions aimed at addressing the needs of various market segments.

MTN Africa’s first artificial intelligence service for Mobile Money | MTN MOMO 2020

While MTN has made great strides in these areas, we will continue working to deliver our vision for MTN to become one of the largest Fintech players across our footprint.”


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MTN is thrilled to announce that it has been named the most admired brand by Brand Africa 100, based on spontaneous consumer responses.

The seventh annual Brand Africa 100 report was released on 24 May 2019, featuring the top 100 most admired brands in Africa.

Ranked number eight in the top 100 most admired brands in Africa, MTN is the only African brand in the top 10, as well as the most admired telecommunications brand on the continent.

Furthermore, within the financial services category, MTN Mobile Money is in the Top 20 at number 19, up one position from 2018.

MTN is also the overall number one brand in Rwanda and Liberia, and the number one Johannesburg Stock Exchange listed brand in the Brand Africa 100 rankings.

Brand Africa 100 is a pan-African survey and ranking of Africa’s Best Brands developed by Brand Leadership.

The rankings are based on a comprehensive survey by Geopoll, a global leader in providing high quality market research in emerging markets, and strategic analysis and weighted consumer admiration ranking by Kantar, the world’s leading data, insights and consulting company and Brand Leadership, Africa’s leading branding and integrated marketing communications advisory.

The 2018/19 study surveyed consumers from 25 countries in Africa (12 of which are MTN markets).

Together these countries represent 85% of Africa’s population and 85% of GDP.

Commenting on the accolade, Bernice Samuels, MTN Group Executive for Marketing said, “This is such an honour for MTN and I wish to thank our customers on the continent for their support over the years, which has seen us being ranked as the most admired African Brand yet again.”

Samuels adds, “With Africa being a young continent, young Africans want to experience a modern, digital, connected life.


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We are doing everything we can to make this a reality by leading the delivery of a bold new digital world in ways that are relevant to our customers.”

“MTN is committed to brightening lives every day by being a responsive, customer and community focused company.

 Through the MTN Foundations we work together with communities to create opportunities to advance growth and development by supporting health and education initiatives and national development priorities.

We are also working hard to deliver the best customer experience in voice, data, digital and financial services so that consumers across our footprint continue to choose us as their most admired and preferred brand.”


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